Terms of Service

Effective Date: December 20, 2025

Agreement. These Terms of Service (“Terms”) constitute a legally binding agreement between you (“Customer,” “you,” or “your”) and US Documentation Company LLC, a Connecticut limited liability company (“Company,” “we,” “us,” or “our”), governing your use of the RFRNT documentation platform (“Service”). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, you may not use the Service.

1. Definitions

Authorized Users. “Authorized Users” means individuals authorized by Customer to access and use the Service under Customer’s subscription, up to the number specified in the applicable subscription plan.

Documentation. “Documentation” means the user guides, help files, and other technical materials provided by Company describing the features and functionality of the Service.

User Content. “User Content” means any data, documents, text, or other materials that Customer or its Authorized Users upload, create, or store using the Service.

2. License Grant

Grant of License. Subject to Customer’s compliance with these Terms and timely payment of all applicable fees, Company grants Customer a limited, non-exclusive, non-transferable, non-sublicensable license to install, access, and use the Service for Customer’s internal business purposes during the subscription term.

Scope. This license is limited to the number of Authorized Users specified in Customer’s subscription plan. Customer may not exceed the licensed user count without purchasing additional licenses.

Reservation of Rights. All rights not expressly granted herein are reserved by Company. No implied licenses are granted by these Terms.

3. Restrictions

Prohibited Conduct. Customer shall not, and shall not permit any third party to: (a) sublicense, sell, lease, rent, loan, or otherwise transfer the Service or any rights therein to any third party; (b) modify, adapt, translate, reverse engineer, decompile, disassemble, or create derivative works based on the Service; (c) remove, alter, or obscure any proprietary notices, labels, or marks on the Service; (d) use the Service in violation of any applicable law, regulation, or third-party right; (e) circumvent, disable, or otherwise interfere with any license validation, security, or access control mechanisms; (f) share, publish, or disclose license keys to unauthorized parties; (g) use the Service to store or transmit malicious code, infringing material, or unlawful content; or (h) interfere with or disrupt the integrity or performance of the Service or any third-party systems.

4. Customer Responsibilities

Security. Customer is responsible for maintaining the security and confidentiality of its RFRNT installation, including all login credentials, access controls, and server configurations.

Authorized User Conduct. Customer is responsible for ensuring that all Authorized Users comply with these Terms. Customer shall be liable for any breach of these Terms by its Authorized Users.

Compliance. Customer shall use the Service in compliance with all applicable laws, regulations, and industry standards.

Backups. Customer is solely responsible for maintaining backups of User Content. Company has no obligation to maintain or recover User Content.

5. Fees and Payment

Subscription Fees. Customer shall pay all fees specified in the applicable order or subscription plan. Fees are due annually in advance unless otherwise specified, and may be paid by credit card, bank transfer, or invoice, as agreed between the parties.

Taxes. All fees are exclusive of taxes. Customer is responsible for all applicable sales, use, VAT, or other taxes, excluding taxes based on Company’s net income.

Price Changes. Company may modify fees upon thirty (30) days’ prior written notice before the start of any renewal term. Continued use of the Service after a price change constitutes acceptance of the new fees.

Late Payment. Overdue amounts shall accrue interest at the rate of 1.5% per month or the maximum rate permitted by law, whichever is less. Company may suspend access to the Service for any account with payments overdue by more than thirty (30) days. For customers paying by invoice, payment is due within thirty (30) days of invoice date unless otherwise specified.

6. Term and Termination

Subscription Term. The initial subscription term begins on the date of purchase and continues for the period specified in the applicable order. Subscriptions automatically renew for successive periods of equal length unless either party provides written notice of non-renewal at least thirty (30) days prior to the end of the then-current term.

Termination for Convenience. Either party may terminate these Terms for any reason upon thirty (30) days’ prior written notice.

Termination for Breach. Company may terminate these Terms immediately upon written notice if Customer breaches any material provision of these Terms and fails to cure such breach within fifteen (15) days of receiving notice thereof.

Effect of Termination. Upon termination or expiration: (a) all licenses granted hereunder immediately terminate; (b) Customer shall cease all use of the Service; and (c) each party shall return or destroy all Confidential Information of the other party. User Content stored on Customer’s servers remains Customer’s property and responsibility.

Survival. Sections 3 (Restrictions), 5 (Fees and Payment), 7 (Intellectual Property), 8 (Confidentiality), 9 (Disclaimer of Warranties), 10 (Limitation of Liability), 11 (Indemnification), and 14 (General Provisions) shall survive any termination or expiration of these Terms.

7. Intellectual Property

Company IP. The Service, Documentation, and all related materials, including all patents, copyrights, trademarks, trade secrets, and other intellectual property rights therein, are and shall remain the exclusive property of Company. These Terms do not grant Customer any rights to Company’s trademarks, trade names, or logos.

Customer IP. As between the parties, Customer retains all right, title, and interest in and to User Content. Customer grants Company no rights to User Content except as necessary to provide the Service.

Feedback. If Customer provides suggestions, ideas, or feedback regarding the Service (“Feedback”), Company may use such Feedback without restriction or obligation to Customer.

8. Confidentiality

Confidential Information. “Confidential Information” means any non-public information disclosed by one party to the other that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and circumstances of disclosure.

Obligations. Each party agrees to: (a) maintain the confidentiality of the other party’s Confidential Information using at least the same degree of care it uses to protect its own confidential information, but no less than reasonable care; (b) not disclose such Confidential Information to any third party except as permitted herein; and (c) use such Confidential Information only for purposes of performing its obligations or exercising its rights under these Terms.

Exceptions. Confidential Information does not include information that: (a) is or becomes publicly available without breach of these Terms; (b) was known to the receiving party prior to disclosure; (c) is independently developed by the receiving party without use of the disclosing party’s Confidential Information; or (d) is rightfully obtained from a third party without restriction.

9. Disclaimer of Warranties

As Is. THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND. COMPANY EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

No Guarantee. COMPANY DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR THAT DEFECTS WILL BE CORRECTED.

10. Limitation of Liability

Exclusion of Damages. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL COMPANY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, REVENUE, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE USE OR INABILITY TO USE THE SERVICE, REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Cap on Liability. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, COMPANY’S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS SHALL NOT EXCEED THE AMOUNTS PAID BY CUSTOMER TO COMPANY DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE CLAIM.

Basis of the Bargain. THE LIMITATIONS SET FORTH IN THIS SECTION REFLECT THE ALLOCATION OF RISK BETWEEN THE PARTIES AND SHALL APPLY NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY.

11. Indemnification

By Customer. Customer shall indemnify, defend, and hold harmless Company and its officers, directors, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to: (a) Customer’s use of the Service; (b) User Content; (c) Customer’s breach of these Terms; or (d) Customer’s violation of any applicable law or third-party right.

12. Governing Law and Dispute Resolution

Governing Law. These Terms shall be governed by and construed in accordance with the laws of the State of Connecticut, USA, without regard to its conflict of law provisions.

Jurisdiction. Any legal action or proceeding arising out of or relating to these Terms shall be brought exclusively in the state or federal courts located in Connecticut, and each party irrevocably consents to the personal jurisdiction and venue of such courts.

Waiver of Jury Trial. EACH PARTY HEREBY WAIVES ITS RIGHT TO A JURY TRIAL IN CONNECTION WITH ANY DISPUTE ARISING OUT OF OR RELATING TO THESE TERMS.

13. Modifications

Amendment. Company may modify these Terms at any time by posting the revised version on our website with an updated effective date. Material modifications will be effective upon posting, and Customer’s continued use of the Service following such posting constitutes acceptance of the modified Terms. If Customer does not agree to any modification, Customer’s sole remedy is to terminate its subscription.

14. General Provisions

Entire Agreement. These Terms, together with any applicable order or subscription agreement, constitute the entire agreement between the parties regarding the subject matter hereof and supersede all prior or contemporaneous agreements, understandings, and communications, whether written or oral.

Severability. If any provision of these Terms is held to be invalid, illegal, or unenforceable, such provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable, and the remaining provisions shall continue in full force and effect.

Waiver. No failure or delay by either party in exercising any right, power, or remedy under these Terms shall operate as a waiver thereof, nor shall any single or partial exercise of any right, power, or remedy preclude any other or further exercise thereof.

Assignment. Customer may not assign or transfer these Terms or any rights or obligations hereunder without Company’s prior written consent. Company may assign these Terms freely in connection with a merger, acquisition, or sale of all or substantially all of its assets. Any attempted assignment in violation of this section shall be void.

Force Majeure. Neither party shall be liable for any failure or delay in performance due to causes beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, pandemics, strikes, or failures of third-party telecommunications or power supply.

Notices. All notices under these Terms shall be in writing and shall be deemed given when delivered personally, sent by confirmed email, or sent by recognized overnight courier to the addresses specified in the applicable order or, for Company, to the contact information provided on our website.

Independent Contractors. The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between the parties.

15. Contact Information

Inquiries. For questions regarding these Terms, please contact us at the email address provided on our pricing page.